Frequently Asked Questions

Deus Medical & Astera Labs

Estonia, Latvia, Lithuania: 4-8 Days
Germany, Austria, Belgium, Croatia, Slovak Republic, Iceland: 6-10 Days
Italy, Spain, UK, Netherlands, Ireland, Sweden, Czech Republic, Malta, France, Denmark, Slovenia, Switzerland, Portugal, Bulgaria and other EU countries: 8-12 Days
Finland, Greece, Romania: 9-14 Days
Canary Islands: 9-14 Days
USA, Australia, Canada and other not EU countries: 13-17 Days

Biaxol Supplements

Spain: 2-3 Days
Italy, Germany, France, Sweden, Netherlands, UK, Belgium and other EU countries: 5-7 Days
Canary Islands: 7-10 Days
US, Canada, Australia: 7-12 Days

We accept Bitcoin, USDT TRC20/ ERC20, ETH, Bank Transfer and Credit or Debit cards.

Instruction on how to Buy Bitcoin with Card: deuschem.com/buy-bitcoin-with-paybis

Instruction on how to Pay with Trust Wallet: deuschem.com/pay-with-trust-wallet

We provide all necessary payment instructions by email after placing the order. If you have any additional questions or you have not received an email with payment instructions after placing an order, please contact us.

Yes, please send an email to [email protected] within 24 hours after placing your order. Once your order has been shipped, we will not be able to change or cancel your order. Our support team will assist you in modifying or canceling your order and issuing a refund where necessary.

Please contact us immediately within 24 hours after placing your order. Our support team will assist you in modifying your order details. Once your order has been shipped, we will not be able to change your shipping address.

Maybe, your email address was entered incorrectly on the checkout page, or your order was not successfully paid. Also, please check your spam folder. If you have not received an email confirmation, please contact us immediately and we will help you.

If your order is seized, please send us an email with picture of letter received from customs with receiver name. After our manager confirms the status, we will reship your order for free.

If your order has not been delivered during 45 days after dispatch date (*75 days for United States and Canada), please send us an email with the tracking number. After our manager confirms the status, we will reship your order once for free.

For safety reasons reshipping will be made only one time and when new receiver name and delivery address is provided.

*Please note, that we will not reship if you can not provide us with a new receiver name and delivery address.

Reshipments are not available for orders placed more than 3 months ago.

We do not re-ship to: Denmark, Norway, Sweden, Finland, Canada, New Zealand, Singapore, South Korea, Australia, Saudi Arabia, countries in Africa, countries in South America, Israel and UAE.

We do our best to keep our shipping rates reasonable while ensuring your products are delivered in the most efficient and safest way possible - we appreciate your understanding.

• Estimated delivery time in EU is 5-10 days.
• Estimated delivery time outside EU is 7-15 days.

Please note: there may be some delays in delivery due to holidays and weather conditions.

All our products are manufactured in full compliance with global quality standards and is fully certified by WHO-GMP, and compliant with EU GMP and UK MHRA.

We are official worldwide distributor of Deus Medical brand and you can verify us by entering our website name "deuschem.com" or email "[email protected]" here: deusmedical.com/verify/verifyseller

Also, each Deus Medical product have a unique product code, and with this code you can verify your product here: deuschem.com/verify-product

Lyophilized (Unmixed)

● Short term - Lyophilized peptides will remain stable at room temperature for 30-60 days. However, upon receipt all peptides should be stored in the refrigerator (under 4C (39F) for maximum stability and longevity. Peptides stored at this temperature can last 1-2 years.
● Long term - If you are not going to use the peptides withing 1-2 months it is preferable to store the peptides in a freezer at -18C (0F). Peptides stored at this temperature can last 2-3 years. Even more preferable for long term storage is freezing at -80C (-112F) in order to preserve the peptides stability long term.

Reconstituted (Mixed)

● Short term - Peptide solutions generally remain stable up to 30 days when stored in the refrigerator at 4C (39F) depending on the length of the peptide sequence and its inherent instability factors.
● Long term - If peptides absolutely must be stored in solution, sterile buffers at pH 5-6 should be used if possible, and the peptide solution should be separated into aliquots to avoid repeated freezing and thawing. Freezing at -80C (-112F) is optimal in order to preserve the peptides stability.

No, you don't need to register an account to place an order. You can use Guest Checkout to complete an order without registration.

By creating an account you will be able to shop faster, check your order's status, keep track of the orders, and get notifications about discounts and promotions.

Creating an account can be done as you checkout by selecting Register or you can also create an account by clicking on the link: deuschem.com/create-account

We respect all our customers and privacy is very important to us. We do not collect, store or share your information with third parties. Any data sent to and from our website is encrypted.

Also, we offer Guest Checkout and all guest checkout information is deleted after your order is complete. Your personal data can be deleted at your request.

Order history is only available for registered users who have created an account. All guest checkout information/data will be deleted after your order is complete.

To view your order history please Login or Register here: deuschem.com/my-account

Then visit the Order History tab on your Account dashboard or click on the link: deuschem.com/order-history