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Frequently Asked Questions

Popular Questions

All our products are shipped from Europe warehouses.

Yes, all our products are shipped with fully stealth packaging to ensure their successful passage through customs.

Deus Medical

Estonia, Latvia, Lithuania: 4-8 Days
Germany, Austria, Belgium, Croatia, Slovak Republic, Iceland: 6-10 Days
Italy, Spain, UK, Netherlands, Ireland, Sweden, Czech Republic, Malta, France, Denmark, Slovenia, Switzerland, Portugal, Bulgaria and other EU countries: 8-12 Days
Finland, Greece, Romania: 9-14 Days
Canary Islands: 9-14 Days
USA, Australia, Canada and other not EU countries: 13-17 Days


Biaxol Supplements

Spain: 2-3 Days
Italy, Germany, France, Sweden, Netherlands, UK, Belgium and other EU countries: 5-7 Days
Canary Islands: 7-10 Days
US, Canada, Australia: 7-12 Days

We use Miglyol-812 (MCT) in all Deus Medical oil based products as carrier oil.

Yes, we ship to Italy!

Yes, we ship to Spain!

Deus Medical

• Shipping in Europe - 20 EUR
• Shipping outside Europe - 26 EUR

Biaxol Supplements

• Shipping in Europe - 8 EUR
• Shipping outside Europe - 15 EUR

Yes, we will provide you a tracking number in order to be able to track your shipment as soon as your order will be shipped within 1-3 business days.

Product

All our products are manufactured in full compliance with global quality standards and is fully certified by WHO-GMP, and compliant with EU GMP and UK MHRA.

We are official worldwide distributor of Deus Medical brand and you can verify us by entering our website name "deuschem.com" or email "[email protected]" here: deusmedical.com/verify/verifyseller

Also, each Deus Medical product have a unique product code, and with this code you can verify your product here: deuschem.com/verify-product

Yes, we verify every batch of every product. You can find independent third party laboratory test reports made by Janoshik Analytics on each product page in our store.

Please store your product in a cool, dry place below 30°C, protect from light and do not freeze.

Account

No, you don't need to register an account to place an order. You can use Guest Checkout to complete an order without registration.

By creating an account you will be able to shop faster, check your order's status, keep track of the orders, and get notifications about discounts and promotions.

Creating an account can be done as you checkout by selecting Register or you can also create an account by clicking on the link: deuschem.com/create-account

We respect all our customers and privacy is very important to us. We do not collect, store or share your information with third parties. Any data sent to and from our website is encrypted.

Also, we offer Guest Checkout and all guest checkout information is deleted after your order is complete. Your personal data can be deleted at your request.

Order history is only available for registered users who have created an account. All guest checkout information/data will be deleted after your order is complete.

To view your order history please Login or Register here: deuschem.com/my-account

Then visit the Order History tab on your Account dashboard or click on the link: deuschem.com/order-history

Payments

We accept Bitcoin, Bank Transfer and Credit or Debit cards.

We provide all necessary payment instructions by email after placing the order. If you have any additional questions or you have not received an email with payment instructions after placing an order, please contact us.

We don't have a minimum payment and order requirement.

From time to time we may have special offers and will offer discount codes for use in the checkout process. To hear about new promotions and special offers, please join our newsletter!

Orders

Yes, please send an email to [email protected] within 24 hours after placing your order. Once your order has been shipped, we will not be able to change or cancel your order. Our support team will assist you in modifying or canceling your order and issuing a refund where necessary.

Please contact us immediately within 24 hours after placing your order. Our support team will assist you in modifying your order details. Once your order has been shipped, we will not be able to change your shipping address.

Maybe, your email address was entered incorrectly on the checkout page, or your order was not successfully paid. Also, please check your spam folder. If you have not received an email confirmation, please contact us immediately and we will help you.

If your order is seized, please send us an email with picture of letter received from customs with receiver name. After our manager confirms the status, we will reship your order for free.

If your order has not been delivered during 45 days after dispatch date (*75 days for United States and Canada), please send us an email with the tracking number. After our manager confirms the status, we will reship your order for free.

For safety reasons reshipping will be made only when new receiver name and delivery address is provided.

We do not re-ship to: New Zealand, Singapore, South Korea, Australia, Saudi Arabia, countries in Africa, 
countries in South America, Israel and UAE.

Please contact us immediately and our support team will assist you. After our manager confirms the status, we will ship the correct products.

Shipping

All our products are shipped from Europe.

• Shipping in EU - 20 EUR
• Shipping outside EU - 26 EUR

Usually all orders are shipped within 1-3 business days after payment is completed. Your order will not be shipped until we receive payment. If there is an issue we will notify you.

We do our best to keep our shipping rates reasonable while ensuring your products are delivered in the most efficient and safest way possible - we appreciate your understanding.

• Estimated delivery time in EU is 5-10 days.
• Estimated delivery time outside EU is 7-15 days.

Please note: there may be some delays in delivery due to covid-19.

Yes, we ship to P.O. boxes. Just make sure that you have entered the delivery address in the correct format.

Yes, we ship to military addresses. Just make sure that you have entered the delivery address in the correct format.

Yes, all our products are shipped with stealth packaging to ensure their successful passage through customs.

Yes, we will provide you a tracking number in order to be able to track your shipment as soon as your order will be shipped within 1-3 business days.

You can use the online service to track your parcel by clicking on the link: track my order

If your order has not been delivered during 45 days after dispatch date, we will review the case for a reship. After our manager confirms the status, we will offer you at least one free reship.

Products sold by DeusChem are non-returnable.